Before you register at Leovegas, take five minutes to read this guide — it could save you time and money.
Before You Start
- Check the bonus terms carefully, especially wagering requirements and game contributions.
- Ensure you meet the minimum age (18+) and that online gambling is legal in your jurisdiction.
- Prepare identification documents for KYC verification to avoid withdrawal delays.
- Set a budget and never chase losses. Use responsible gambling tools if needed.
- Test the platform in demo mode before depositing real money.
Account Setup
- Click the Register button on the homepage.
- Fill in your personal details: name, email, date of birth, address.
- Choose a username and strong password.
- Select your preferred currency and agree to the terms.
- Verify your email via the confirmation link sent to your inbox.
- Complete KYC by uploading a valid ID and proof of address.
- Make your first deposit and claim any welcome bonus.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a 100% match bonus up to €100 with 35x wagering means you receive €100 bonus money. You must bet 35 × €100 = €3,500 in total. Different games contribute differently: slots usually 100%, table games 10%, and video poker 5%. If you play only slots, you need to wager €3,500. If you mix in table games, the effective wagering increases because of lower contribution. Suppose you wager €2,000 on slots (100% contribution) and €1,500 on blackjack (10% contribution). The contribution to wagering from slots is €2,000 × 100% = €2,000. From blackjack: €1,500 × 10% = €150. Total contributed: €2,150, which is less than the required €3,500. You must continue playing until you reach the target. Always check the terms for maximum bet size and eligible games.
| Bonus Type | Wagering Requirement | Slots Contribution | Table Games Contribution |
|---|---|---|---|
| Welcome Bonus | 35x bonus amount | 100% | 10% |
| Free Spins | 40x winnings | 100% | N/A |
Safety & Licensing
The casino is licensed by the Malta Gaming Authority (MGA) and the UK Gambling Commission, ensuring strict regulatory compliance. All transactions are secured with SSL encryption. The games are tested by independent auditors for fair RTP. Important: Always gamble responsibly and use self-exclusion tools if needed.
Banking & Payments
The platform supports a wide range of payment methods. Below are typical processing times.
| Method | Deposit Min | Withdrawal Min | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1-3 business days |
| Skrill | €10 | €10 | Instant |
| Neteller | €10 | €10 | Instant |
| Bank Transfer | €20 | €50 | 3-7 business days |
| Paysafecard | €10 | N/A (deposit only) | Instant |
Fix It Fast
Login Issues
Try resetting your password via the forgotten password link. Clear browser cache or try a different browser.
Verification Pending
Upload clear copies of your ID and proof of address. Ensure the documents are not expired and match your account details.
Withdrawal Delay
Check if you have met all wagering requirements. If delayed beyond stated times, contact customer support via live chat.
Bonus Not Credited
Verify you entered the correct bonus code during deposit. Check the bonus terms for minimum deposit requirements.
Game Not Loading
Update your browser and enable JavaScript. Disable ad-blockers and try a different device.
Payment Declined
Ensure your payment method is allowed in your country. Contact your bank to authorize the transaction.
Good to Know
The VIP program offers multiple tiers: Bronze, Silver, Gold, and Platinum. Points are earned by wagering real money: typically 1 point per €10 wagered on slots. Higher tiers provide faster point accumulation and better exchange rates. Rewards include cashback, free spins, personalized bonuses, and dedicated account managers. For example, Platinum members may receive 10% cashback on losses and monthly birthday bonuses. Withdrawals are also prioritized for VIPs.
Quick Answers
How long does verification take?
Usually within 24 hours, but it can take up to 72 hours during peak times.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gambling section.
Are there fees for withdrawals?
No, the casino does not charge fees, but your payment provider may impose their own charges.
What is the minimum withdrawal amount?
It varies by method, typically €10 for e-wallets and €20 for cards.
Can I play for free?
Yes, most games have a demo mode that does not require real money.
How do I contact support?
Live chat is available 24/7. You can also email or use the contact form.
Is there a mobile app?
The casino offers a mobile-optimized website that works seamlessly on smartphones and tablets. No app download is needed.
What currencies are accepted?
EUR, USD, GBP, and several other currencies are supported.
Can I close my account?
Yes, contact support to request account closure. Self-exclusion options are also available.
Follow these steps to enjoy a safe and rewarding experience at the casino. Remember to play responsibly and have fun!